Cheapest Ibom Air Booking Online
Booking a flight with Ibom Air is a simple and secure process.
Step-by-Step Online Booking Guide:
- Go to the Website: Navigate to
www.ibomair.com. - Search for a Flight: On the homepage, enter your travel details: trip type (One-way/Return), origin, destination, dates, and number of passengers.
- Select Your Flight: Review the list of available flights and choose the one that best fits your schedule and budget.
- Enter Passenger Details: Fill in the full names (as on your ID), contact information, and any Ibom Flyer details for all passengers.
- Choose Ancillaries: Select your preferred seats or add any other available services.
- Make Payment: Proceed to the secure payment gateway. Ibom Air accepts major debit and credit cards.
- Receive Confirmation: Once payment is complete, you will receive a confirmation email with your e-ticket and booking reference.
Ibom Air Manage Booking
The “Manage Booking” feature on the Ibom Air website allows passengers to have control over their reservations. By entering your booking reference and last name, you can:
- View your flight itinerary.
- Change your flight date or time (subject to the fare rules and any applicable fees).
- Select or change your seat.
- Update your contact information.
Table of Contents
Welcome to your definitive, all-in-one resource for Ibom Air, the airline that has redefined standards in Nigerian aviation since its launch. Known for its remarkable on-time performance, modern fleet, and exceptional customer service, Ibom Air has quickly become the carrier of choice for many travelers. This guide is meticulously crafted to be your final stop for any information you need, whether you’re booking your first flight, managing a trip, or are simply curious about what makes this airline stand out.
We will delve into every aspect of the Ibom Air experience, from its official name and booking channels to its baggage policies and innovative loyalty program. ensuring you have the most complete, accurate, and easy-to-understand information at your fingertips.
Ibom Air Name
The official registered name of the airline is Ibom Airlines Limited, which trades as Ibom Air. The airline is wholly owned by the Akwa Ibom State Government in Nigeria, making it the first and only state-owned airline in the country. It was founded in 2019 and commenced operations on June 7, 2019. The name “Ibom” is a nod to its origin and home state, Akwa Ibom, reflecting a deep sense of pride and commitment to the region it represents.
Ibom Air Website
The official and primary website for Ibom Air is https://www.ibomair.com/. This is the most reliable and secure online portal for all passenger services. The website is modern, user-friendly, and provides a seamless experience for customers looking to:
- Search for flights and book tickets
- Manage existing bookings
- Perform online check-in
- Check flight schedules and status
- Get information about baggage policies
- Learn about the “Ibom Flyer” loyalty program
- Access customer support and contact information
It is highly recommended that all bookings and official interactions are done through this website to guarantee the security of your personal information and to access the most accurate fares and policies.
Ibom Air IATA Code
The official IATA (International Air Transport Association) code for Ibom Air is QI. This unique two-letter designator is used worldwide to identify the airline in flight schedules, reservation systems, and on travel documents. For example, a typical flight number for the airline will appear as QI 512. Knowing this code can be useful when searching for flights on third-party travel websites or when communicating with travel agents.
Ibom Air Office Address
Ibom Air’s main operational hub and corporate headquarters are located at the airport in its home state of Akwa Ibom.
Head Office / Main Hub:
Victor Attah International Airport (QUO), Uyo, Akwa Ibom State, Nigeria.
Beyond its main base, Ibom Air has established ticket sales offices and customer service desks in key locations and at all the airports it serves. This ensures passengers have multiple points of contact for in-person support.
Key Sales Outlets:
- Lagos: Murtala Muhammed Airport Terminal Two (MMA2), Ikeja.
- Abuja: A dedicated ticket sales outlet is located at the Transcorp Hilton Hotel (Business Center, 1st floor), in addition to their presence at the Nnamdi Azikiwe International Airport.
These offices provide convenient access for booking, inquiries, and customer support for those who prefer face-to-face interaction.
Ibom Air Loyalty Program Name
Ibom Air’s frequent flyer program is called the Ibom Flyer. This customer loyalty program is designed to recognize and reward passengers for consistently choosing to fly with the airline. Unlike traditional points-based systems, the Ibom Flyer program rewards members with “Gold Stars” for every flight. These stars can be accumulated and redeemed for a variety of benefits, making it a tangible and valuable program for loyal customers.
Ibom Air Customer Care Number
Ibom Air is known for its responsive customer service. They provide multiple contact channels for inquiries, bookings, and support.
The primary customer service number is: +234 (0) 903 981 3600 or +234-700-123-5942-66
Other Contact Channels:
- Reservations & Ticketing Email:
reservations@ibomair.com - General Inquiries Email:
info@ibomair.com - Ibom Flyer Support Email:
ibomflyersupport@ibomair.com - Travel Insurance Support:
travelinsurancesupport@ibomair.com
Having your booking reference (PNR) ready when you call or email will help the customer service team assist you more efficiently.
Ibom Air Booking Channel
Ibom Air offers several convenient channels for booking flights, ensuring accessibility for all types of travelers.
1. Official Website (www.ibomair.com)
This is the most recommended channel. Booking directly through the website guarantees you access to the best available fares, full control over your booking, and direct communication from the airline regarding your flight.
2. Airport and City Ticket Offices
For those who prefer in-person transactions, tickets can be purchased at any of Ibom Air’s sales offices located at the airports they serve and at other designated city locations like the Transcorp Hilton in Abuja.
3. Authorized Travel Agents
Ibom Air flights can also be booked through a network of accredited travel agencies across Nigeria. This is a good option for those who require assistance with more complex travel itineraries.
Ibom Air Crane
A common question among travelers familiar with the Nigerian aviation scene is whether Ibom Air uses the “Crane” system. Ibom Air does not use the Crane Passenger Service System (PSS). While some other Nigerian airlines like Arik Air use the Crane PSS developed by Hitit, Ibom Air operates on a different, modern passenger service system. This system integrates its booking, check-in, and reservation management functions, contributing to the airline’s reputation for efficiency and a smooth digital customer experience.
Ibom Air Baggage Policy
Ibom Air’s baggage policy is straightforward and competitive. The allowance varies based on the class of travel.
Carry-On Baggage
All passengers, regardless of class, are permitted one piece of carry-on baggage with a maximum weight of 7 kg. In addition, a small personal item such as a laptop bag, a handbag, or a small backpack is allowed.
Checked Baggage
The free checked baggage allowance is determined by the cabin class:
- Economy Class: A total checked baggage weight of 20 kg.
- Premium Economy Class: A total checked baggage weight of 30 kg.
Passengers can check in multiple bags, as long as the total weight does not exceed their allowance.
Excess Baggage
Baggage that exceeds the free allowance will be subject to excess baggage charges. These fees are charged per kilogram and vary for domestic and regional routes. It is advisable to confirm the current rates on the Ibom Air website before traveling. Any single piece of luggage weighing more than 32 kg will not be accepted for carriage.
Ibom Air Onboard
The onboard experience is where Ibom Air truly shines and has built its stellar reputation.
- Modern Fleet: The airline operates one of the youngest fleets in Nigeria, featuring modern aircraft that offer enhanced comfort and efficiency.
- Cabin Ambiance: The cabins are known for being clean, modern, and well-maintained, with comfortable seating.
- Professional Crew: Ibom Air’s cabin crew are consistently praised for their professionalism, friendliness, and commitment to passenger safety and comfort.
- In-flight Magazine: The airline offers an in-flight magazine called “Fulcrum” for passenger entertainment.
- Refreshments: Complimentary snacks and beverages are served on all flights, a service that has become a signature of their hospitality.
Ibom Air Cabin Class
The onboard experience is where Ibom Air truly shines and has built its stellar reputation.
- Modern Fleet: The airline operates one of the youngest fleets in Nigeria, featuring modern aircraft that offer enhanced comfort and efficiency.
- Cabin Ambiance: The cabins are known for being clean, modern, and well-maintained, with comfortable seating.
- Professional Crew: Ibom Air’s cabin crew are consistently praised for their professionalism, friendliness, and commitment to passenger safety and comfort.
- In-flight Magazine: The airline offers an in-flight magazine called “Fulcrum” for passenger entertainment.
- Refreshments: Complimentary snacks and beverages are served on all flights, a service that has become a signature of their hospitality.
Ibom Air Destination
Ibom Air has strategically grown its network to connect key cities within Nigeria, as well as its first regional destination.
Domestic Destinations:
- Uyo (QUO) – Main Hub
- Abuja (ABV)
- Calabar (CBQ)
- Enugu (ENU)
- Lagos (LOS)
- Port Harcourt (PHC)
Regional Destination:
- Accra, Ghana (ACC)
The airline is poised for further expansion, especially with the acquisition of new, longer-range aircraft.
Ibom Air Routes
Ibom Air operates several high-frequency routes that are crucial for business and leisure travel in Nigeria.
Key Routes:
- Lagos (LOS) ↔ Abuja (ABV)
- Uyo (QUO) ↔ Lagos (LOS)
- Uyo (QUO) ↔ Abuja (ABV)
- Lagos (LOS) ↔ Port Harcourt (PHC)
- Abuja (ABV) ↔ Port Harcourt (PHC)
- Lagos (LOS) ↔ Accra (ACC)
The airline is known for operating multiple daily frequencies on its busiest routes, providing travelers with flexibility and choice.
Ibom Air Schedule
Flight schedules are available on the Ibom Air website. To check the schedule:
- Visit
www.ibomair.com. - Use the “Book a Flight” tool on the homepage.
- Enter your departure and arrival cities and select your travel dates.
- The system will display all available flights for the selected dates, showing departure and arrival times.
Ibom Air has a strong reputation for schedule reliability and on-time performance, a key differentiator in the Nigerian market.
Ibom Air Check-In
Ibom Air offers convenient check-in options for its passengers.
Online Check-In
This is the recommended method to save time at the airport.
- Opening Time: Online check-in opens 24 hours before the scheduled departure time.
- Closing Time: It closes 1 hour before departure.
- Process: Visit the Ibom Air website, click on “Online Check-In,” and enter your booking reference (PNR) and last name. You can then select your seat and receive your boarding pass, which you can print or save on your mobile device.
Airport Check-In
For those who need to check in baggage or prefer to check in at the airport.
- Opening Time: Counters typically open 2 hours before departure.
- Closing Time: Check-in counters close strictly 45 minutes before the scheduled departure time.
Ibom Air Refund
Ibom Air’s refund policy is detailed in its Conditions of Carriage and depends on the fare rules of the ticket purchased.
- Non-Refundable Fares: The most affordable promotional tickets are often non-refundable.
- Refundable Fares: More flexible tickets may allow for a refund, usually with a service fee deducted.
- Flight Cancellations: If Ibom Air cancels a flight, passengers are typically entitled to be rescheduled on the next available flight at no cost or to receive a credit for future travel.
To request a refund, you should contact customer service via email at reservations@ibomair.com.
Ibom Air Fleet
Ibom Air prides itself on operating a very young and modern fleet, which is central to its brand promise of reliability, comfort, and efficiency.
| Aircraft Type | Number in Fleet (Approx.) | Primary Use |
|---|---|---|
| Bombardier CRJ900 | 5 | Domestic & Regional Routes |
| Airbus A220-300 | 2 (with more on order) | Domestic & Regional Routes |
The acquisition of the brand-new Airbus A220-300s is a game-changer for the airline. This state-of-the-art aircraft is globally recognized for its superior fuel efficiency, passenger comfort (with wider seats and larger windows), and lower environmental footprint. This investment signals Ibom Air’s ambition for growth and its commitment to a world-class passenger experience.
Ibom Air Rechedule Flight
Passengers can reschedule their flights through the “Manage Booking” portal or by contacting customer service. All changes are subject to the fare conditions of the original ticket. A change fee and any difference in fare between the old and new flight will apply.
Ibom Air Cancel Flight
To cancel a booking, you should use the “Manage Booking” feature or contact Ibom Air’s reservation team. The possibility of receiving a refund or a travel credit depends entirely on the fare rules associated with your ticket. It is crucial to review these rules at the time of booking.
Ibom Air Frequent Flyer Program
As detailed earlier, Ibom Air’s loyalty program is the Ibom Flyer.
Key Features of Ibom Flyer
- Tiers: The program has three tiers: Green Flyer (entry-level), Orange Flyer, and Top Flyer.
- Earning: Members earn “Gold Stars” on every flight. Higher tiers earn bonus stars.
- Redeeming: Gold Stars can be used to pay for tickets, cabin upgrades, date changes, and no-show fees.
- Benefits: Higher tiers unlock exclusive benefits like priority check-in, priority boarding, extra baggage allowance, and complimentary upgrades.
Enrolling is free and can be done on the Ibom Air website.
Ibom Air Pay Later
While Ibom Air does not offer a “Pay Later” option directly on its website, travelers can book Ibom Air flights and pay in installments through third-party financial technology platforms like Alternative Airlines. These platforms partner with various Buy Now, Pay Later (BNPL) providers (like Klarna, Afterpay, etc.) to offer flexible payment solutions.
Ibom Air Alliance
Ibom Air is not a member of any of the three major global airline alliances (Star Alliance, Oneworld, or SkyTeam). It operates as an independent airline, focusing on building its own strong brand and network.
Ibom Air Rating
Ibom Air consistently receives high ratings and positive reviews from passengers and industry experts alike.
- On-Time Performance: This is the airline’s strongest attribute. It is widely regarded as the most punctual airline in Nigeria.
- Customer Service: Reviews frequently praise the polite, professional, and helpful nature of both ground staff and cabin crew.
- Safety: The airline’s commitment to a modern fleet and rigorous maintenance schedules contributes to a strong perception of safety.
Ibom Air Feedback
The overwhelming majority of public reviews and feedback for Ibom Air are positive.
Common Praises:
- Punctuality: “They are always on time” is a recurring theme.
- Clean and Modern Aircraft: Passengers appreciate the comfort and ambiance of the new planes.
- Excellent Customer Service: The professionalism of the crew is a major highlight.
- Smooth and Efficient Processes: From booking to boarding, the experience is often described as seamless.
Areas for Improvement (Minor):
- Network Size: Some travelers wish for more destinations, which the airline is actively working on.
- Fare Cost: While competitive, fares can sometimes be higher than low-cost alternatives, reflecting the premium service offered.
Ibom Air News
The latest news about Ibom Air is centered on its strategic growth and fleet expansion.
- Airbus A220 Deliveries: The airline has been taking delivery of its order of ten brand-new Airbus A220-300 aircraft, signaling a major expansion phase.
- Route Expansion: With the new aircraft, Ibom Air plans to launch new domestic and regional routes, further connecting Nigeria and West Africa.
- Awards and Recognition: The airline is constantly in the news for winning industry awards.
Ibom Air Award
Despite being a relatively young airline, Ibom Air has an impressive collection of awards, cementing its status as a leader in the industry.
- Airline of the Year: Ibom Air has won this prestigious award multiple times, including for three consecutive years (2021, 2022, 2023) at the African Travel Quarterly Travelers Awards.
- Best On-Time Performance Airline: A recognition it has received consistently.
- Best Airline in Nigeria: Awarded by various industry bodies based on performance, fleet age, and customer satisfaction.
Ibom Air FAQ
Q1: Is Ibom Air a private or government airline? A: Ibom Air is wholly owned by the Akwa Ibom State Government, making it a state-owned airline.
Q2: Can I fly with Ibom Air to London or Dubai? A: No. As of mid-2025, Ibom Air’s network is focused on domestic routes within Nigeria and one regional route to Accra, Ghana. Long-haul international flights are not yet available.
Q3: What makes Ibom Air different from other Nigerian airlines? A: Ibom Air’s key differentiators are its exceptional on-time performance, modern fleet (including brand-new Airbus A220s), and a strong focus on customer service excellence.
Q4: How do I join the Ibom Flyer program? A: You can enroll for free on the Ibom Air website by filling out a simple registration form.
Q5: Is it safe to fly with Ibom Air? A: Yes. Ibom Air operates a very young fleet, adheres to stringent international safety and maintenance standards, and has an excellent safety record.
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