Cheapest Max Air Booking Online
Booking a Max Air flight is a straightforward process through their official channels.
Step-by-Step Guide to Online Booking:
- Navigate to the Website: Go to
www.maxair.com.ng. - Use the Booking Form: On the homepage, select your trip type (One Way or Round Trip), enter your departure and destination airports, choose your dates, and specify the number of passengers.
- Search for Flights: Click the search button to see available options.
- Select Your Flight: Choose the flight that best suits your schedule. The fare will be displayed.
- Enter Passenger Details: Carefully provide the full names and contact information for all travelers.
- Complete Payment: Proceed to the secure payment page. Max Air accepts payments via major Nigerian debit cards and other online payment methods.
- Receive Confirmation: After your payment is successful, a booking confirmation and e-ticket will be sent to the email address you provided.
Max Air Manage Booking
The Max Air website does not feature a prominent or comprehensive “Manage Booking” portal for self-service changes. For most modifications, such as rescheduling or corrections, passengers will need to contact the airline directly.
Table of Contents
Welcome to your ultimate, all-encompassing resource for Max Air, a significant and resilient player in the Nigerian aviation landscape. While widely acclaimed as Nigeria’s leading Hajj and Umrah air carrier, Max Air also operates a network of domestic routes, providing essential connections between key Nigerian cities. This guide is designed to be your final stop for any information you need about the airline, whether you are a domestic traveler, a pilgrim, or simply seeking to understand this key airline’s operations.
Max Air Name
The official registered name of the airline is Max Air Limited. Founded in 2008, the airline has carved a unique niche for itself. It began primarily as a charter airline specializing in pilgrim transport for Hajj and Umrah but has since expanded to include scheduled domestic passenger services. The name “Max Air” has become synonymous with large-scale air transport in Nigeria, reflecting its use of wide-body aircraft for its charter operations.
Max Air Website
The official website for Max Air is https://www.maxair.com.ng/. This is the primary digital portal for the airline’s services. On the website, customers can:
- Search for and book domestic flights.
- Check flight schedules.
- Access contact information for their offices.
- Read about the company’s policies.
It is crucial for passengers to use only this official website for bookings. Max Air has previously issued disclaimers warning the public about fraudulent social media accounts and websites that impersonate the airline to sell fake tickets. Always ensure you are on the maxair.com.ng domain before making any payments or providing personal information.
Max Air IATA Code
The official IATA (International Air Transport Association) code for Max Air is VM. This two-letter airline designator is used globally in timetables, reservation systems, and on tickets to identify Max Air. When you see a flight number such as VM 1621, the “VM” prefix signifies that the flight is operated by Max Air.
Max Air Office Address
Max Air’s corporate headquarters is located in Kano, a major economic hub in Northern Nigeria. The airline also maintains key operational offices in Lagos and Abuja.
Head Office (Kano):
16, Ashton Road, Kano, Kano State, Nigeria.
Key Sales and Operational Offices:
- Abuja Office: Murjanatu House, 1 Zambezi Crescent, Maitama, Abuja.
- Lagos Office: The airline has a customer service presence at Murtala Muhammed Airport Terminal Two (MMA2), Ikeja, Lagos.
These offices serve as the primary points of contact for direct inquiries, charter service arrangements, and passenger support.
Max Air Loyalty Program Name
As of 2025, Max Air does not operate a publicly advertised frequent flyer or loyalty program for its scheduled domestic services. Unlike other Nigerian carriers that have programs like “Peace Advantage” or “Ibom Flyer,” Max Air’s focus has historically been on charter services and providing competitive fares on its domestic routes. Passengers who fly frequently with the airline should inquire directly with customer service about any potential benefits or recognitions for loyal customers, but there is no formal, tiered program to join.
Max Air Customer Care Number
Max Air provides several phone numbers for customer support, with specific lines often dedicated to their main hubs.
Customer Service Phone Numbers:
- General Lines: 09090092221, 09090092201, 09090092207
- Kano Customer Service: 09090092200, 09090092237
- Lagos Customer Service: 09090092220
- Abuja Customer Service: 09090092221
Email Contacts:
- General Inquiries/Reservations:
reservation@maxair.com.ng,admin@maxair.com.ng - Customer Service:
cs@maxair.com.ng
When contacting the airline, having your booking reference (PNR) available will help expedite your request.
Max Air Booking Channel
Max Air offers several straightforward channels for booking flights, catering to different customer preferences.
Official Website (www.maxair.com.ng)
This is the most direct method for booking scheduled domestic flights. The website features a simple booking engine where you can search for flights, compare fares, and pay securely.
Max Air Mobile App
The airline has a mobile application available on the Google Play Store for Android devices. The app allows users to book and manage their flights on the go.
Airport Ticket Counters
For immediate travel needs or for those who prefer face-to-face transactions, tickets can be purchased directly at Max Air’s check-in or sales counters at the airports they operate from.
Official Sales Offices
As mentioned above, customers can visit their offices in Kano or Abuja to book tickets and make inquiries.
Max Air Crane
The term “Crane” refers to a specific Passenger Service System (PSS) used by some airlines. Based on the public-facing information and the structure of their booking portal, Max Air does not appear to use the Crane PSS. The airline operates its own booking engine, which, while functional, has a different interface from the Crane system used by carriers like Arik Air. A PSS is the critical back-end software that manages an airline’s inventory, reservations, and departure control, and Max Air utilizes a system tailored to its own operational needs.
Max Air Baggage Policy
Understanding Max Air’s baggage policy is crucial for a smooth journey. The allowances are generally in line with other Nigerian domestic carriers.
Carry-On Baggage
Passengers are typically allowed to bring one piece of carry-on baggage into the cabin. The weight limit for this bag is usually around 6 kg to 10 kg. In addition to the main carry-on, a small personal item like a handbag, laptop bag, or camera bag is permitted.
Checked Baggage
The free checked baggage allowance for domestic flights is determined by the fare class purchased.
- Economy Class: The standard allowance is 20 kg.
Excess Baggage
Any baggage weighing more than the free 20 kg allowance will be subject to excess baggage fees. These fees are charged per kilogram and must be paid at the airport before the baggage can be accepted. It is always advisable to weigh your luggage before arriving at the airport to avoid unexpected costs. For health and safety reasons, most airlines, including Max Air, will not accept a single bag that weighs more than 32 kg.
Max Air Onboard
The onboard experience on Max Air’s scheduled domestic flights is focused on providing a safe and efficient service.
- Cabin Crew: The airline’s cabin crew are trained to ensure passenger safety and provide essential services during the flight.
- Seating: The aircraft used for domestic routes are typically configured with an all-Economy Class cabin. The seating is standard for the aircraft type (usually Boeing 737s).
- Refreshments: On most domestic flights, passengers may be offered light refreshments, such as a snack and a drink, depending on the flight duration.
- In-flight Magazine: Max Air was the first Nigerian airline to introduce an in-flight magazine on its domestic routes, offering reading material for passengers.
Max Air Cabin Class
The onboard experience on Max Air’s scheduled domestic flights is focused on providing a safe and efficient service.
- Cabin Crew: The airline’s cabin crew are trained to ensure passenger safety and provide essential services during the flight.
- Seating: The aircraft used for domestic routes are typically configured with an all-Economy Class cabin. The seating is standard for the aircraft type (usually Boeing 737s).
- Refreshments: On most domestic flights, passengers may be offered light refreshments, such as a snack and a drink, depending on the flight duration.
- In-flight Magazine: Max Air was the first Nigerian airline to introduce an in-flight magazine on its domestic routes, offering reading material for passengers.
Max Air Destination
Max Air’s domestic network connects several key cities across Nigeria, with a strong presence in the northern part of the country.
Domestic Destinations Served:
- Abuja (ABV) – Key Hub
- Lagos (LOS) – Key Hub
- Kano (KAN) – Headquarters/Hub
- Asaba (ABB)
- Bauchi (BCU)
- Benin City (BNI)
- Katsina (DKA)
- Maiduguri (MIU)
- Owerri (QOW)
- Port Harcourt (PHC)
- Sokoto (SKO)
- Yola (YOL)
- Birnin Kebbi (KEB)
The airline’s route map can change based on operational factors and demand, so it is always best to check the official website for the most current list of destinations.
Max Air Routes
Max Air operates a network that connects the north and south of Nigeria, with Lagos, Abuja, and Kano serving as its main points of operation.
Key Domestic Routes:
- Abuja (ABV) ↔ Lagos (LOS)
- Abuja (ABV) ↔ Kano (KAN)
- Lagos (LOS) ↔ Kano (KAN)
- Abuja (ABV) ↔ Maiduguri (MIU)
- Abuja (ABV) ↔ Sokoto (SKO)
The airline plays a vital role in providing connectivity to and from the northern states of Nigeria.
Max Air Schedule
Flight schedules for all active routes can be found on the Max Air website.
How to Check the Schedule:
- Visit
www.maxair.com.ng. - Use the flight booking tool on the homepage.
- Enter your departure and arrival cities.
- Select your desired travel date.
- The system will display the available flights for that day, showing the departure and arrival times.
Given the dynamic nature of airline operations, it is highly recommended that passengers reconfirm their flight status and time 24 hours before departure.
Max Air Check-In
Max Air’s check-in process is primarily done at the airport.
Airport Check-In
This is the standard method for all Max Air passengers.
- Recommendation: Passengers are advised to arrive at the airport at least 2 to 3 hours before their scheduled departure time.
- Counters: Proceed to the Max Air check-in counter with your valid photo ID and booking confirmation.
- Closing Time: Check-in counters for domestic flights typically close 30 to 45 minutes before departure. It is crucial to adhere to this timeline to avoid being denied boarding.
Online Check-In
While many airlines offer online check-in, this service has not been a consistent or prominent feature for Max Air. Passengers should plan to check in at the airport.
Max Air Refund
Max Air’s refund policy, like that of many airlines, is tied to its fare rules.
- Voluntary Refunds: If a passenger chooses to cancel their flight, many tickets may be non-refundable or subject to a significant cancellation fee (often 25% or more).
- Involuntary Refunds: If Max Air cancels a flight, passengers are entitled to a refund. However, customer feedback suggests that the process can sometimes be slow.
- Process: To request a refund, you must contact Max Air’s customer service via email, providing your booking details (PNR) and the reason for the request. If the ticket was purchased through a travel agent, the refund must be processed by that agent.
Max Air Fleet
Max Air is notable in Nigeria for operating a diverse fleet that includes wide-body aircraft, which are primarily used for its extensive charter operations.
| Aircraft Type | Primary Use |
|---|---|
| Boeing 737-300/400 | Scheduled Domestic Routes |
| Boeing 747-400 | Hajj, Umrah, and other high-capacity charters |
| Boeing 777-200 | Charter Operations |
| Embraer ERJ-145 | Domestic Routes |
The presence of the Boeing 747, the “Queen of the Skies,” makes Max Air unique in the Nigerian aviation sector and underpins its status as the country’s foremost Hajj carrier.
Max Air Rechedule Flight
Passengers who need to reschedule their flight must contact Max Air customer service directly via phone or email. Changes are subject to the fare rules of the ticket, and a change fee plus any difference in fare will apply. It is advisable to make any changes as far in advance as possible.
Max Air Cancel Flight
To cancel a booking, passengers should contact Max Air customer service. The ability to get a refund or a travel credit depends entirely on the fare conditions of the ticket purchased. It is important to note that many lower-fare tickets are non-refundable.
Max Air Frequent Flyer Program
As stated previously, Max Air does not currently have a formal frequent flyer program for its domestic services. Its business model prioritizes competitive pricing and large-scale charter operations over a tiered loyalty system.
Max Air Pay Later
Max Air does not directly offer a “Fly Now, Pay Later” option. However, travelers may be able to access such financing by booking Max Air flights through third-party travel websites that have partnerships with financial technology companies.
Max Air Alliance
Max Air is not a member of any major global airline alliance such as Star Alliance, Oneworld, or SkyTeam. It operates as an independent Nigerian airline.
Max Air Rating
Max Air’s rating among passengers is often divided, reflecting its dual nature as a charter and scheduled airline.
- Charter Services (Hajj/Umrah): In this area, Max Air is highly regarded and considered a leader for its ability to successfully transport tens of thousands of pilgrims annually.
- Scheduled Domestic Services: Reviews are mixed. While passengers appreciate the often-competitive fares, the airline has faced criticism regarding schedule reliability, customer service responsiveness, and communication during disruptions.
Max Air Feedback
Positive Feedback:
- Affordable fares on many domestic routes.
- The leading and most experienced airline for Hajj and Umrah operations in Nigeria.
- Connects many key northern cities.
Areas for Improvement (based on customer feedback):
- Consistency of on-time performance for domestic flights.
- Customer service communication, particularly during flight delays or cancellations.
- The refund process can be slow and challenging for passengers.
- Modernization of the digital experience (website and app).
Max Air News
Max Air has had a notable and eventful history. A crucial piece of context for any traveler is its operational status.
- 2023 NCAA Suspension: In July 2023, the Nigeria Civil Aviation Authority (NCAA) suspended Max Air’s domestic Boeing 737 operations to conduct a safety audit. This was a major event that temporarily halted all of the airline’s domestic services.
- Resumption of Services: The airline subsequently met the NCAA’s requirements and was cleared to resume domestic operations.
- Focus on Hajj: Throughout its history, Max Air has maintained its strong focus on Hajj and Umrah charters, successfully airlifting a large number of pilgrims every year. This remains the cornerstone of its business.
Max Air Award
While not as prominent in winning domestic service awards as some of its competitors, Max Air’s primary accolades and recognition come from its successful and long-standing role as Nigeria’s top Hajj and Umrah carrier. It has been consistently praised by government bodies and pilgrim welfare boards for its contributions in this vital sector.
Max Air FAQ
Q1: Is Max Air currently flying? A: Yes, Max Air is operational. After a temporary suspension in 2023, the airline was cleared by the NCAA and has resumed its scheduled domestic flight services.
Q2: Does Max Air fly internationally for regular passengers? A: No, Max Air’s scheduled flights are currently only domestic. Its international operations are focused on charter services, primarily for Hajj and Umrah pilgrimages.
Q3: Why can’t I find a “Manage Booking” button on the Max Air website? A: The airline‘s website has limited self-service functionality. For changes like rescheduling or cancellations, you typically need to contact their customer service directly via phone or email.
Q4: Is this a safe airline? A: Max Air is certified by the Nigeria Civil Aviation Authority (NCAA) and is required to meet national safety standards. The NCAA periodically conducts audits to ensure compliance.
Q5: Can I book a Max Air flight for the Hajj pilgrimage directly on their website? A: Hajj and Umrah bookings are typically organized through state Pilgrim Welfare Boards or licensed tour operators, not through the public website. Max Air acts as the chartered air carrier for these organized groups.
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